Remote Systems Administration and Support

Remote systems administration and support can control costs and improve service levels.

InternationalStaff.net can quickly arrange for systems administration and technical support services. Pilot projects can be launched for testing or QA/QC purposes—without any commitment needed to go forward with a full scale project.

Shifting to a new service provider provides opportunities for process improvement. InternationalStaff.net can upgrade service procedures or establish a new set of operating procedures as part of an outsourcing project.

Services are available in dedicated or shared environments. Shared environments can provide the following four advantages:

Lower outsourcing costs, especially for new or low-volume programs;
Allow for dramatic workflow fluctuations;
Provide small volume clients with access to sophisticated support staff;
Establish a minimum service price and then bill on a per minute basis if a predetermined volume of support time is exceeded;

Support is available for software, hardware, consumer products, and consumer services.

Support can be delivered over voice lines, email, web-based chat, kiosks, and SMS text messages.

Monitoring and oversight can be provided by:

Onsite staff—from InternationalStaff.net and/or the client
Recording or live monitoring all telephone calls
Remote video monitoring of a service facility