Performance Improvement

InternationalStaff.net can identify opportunities for performance improvement and provide staff and other resources needed to make improvements happen.

We provide:

Development of quality assurance / quality control plans and assistance with their implementation
Performance audits
Gap analysis
Corrective-action-plan development
Implementation assistance for corrective action plans
Assistance with COPC and ISO standards (both 9,000 and 14,000 series)
Load testing, using live agents or automated high-volume systems (preferred) for testing inbound call center handling prior to go-live dates