Outsourcing Assistance and Project Management

Outsourcing assistance and project management

for customer service, business process outsourcing, and software development projects

InternationalStaff.net specializes in placing outsourcing programs at qualified facilities in the United States and internationally. We have prequalified specialty facilities to handle launch different types of customer service, business process outsourcing (BPO), and software development projects.

Placing and managing multiple programs at the same facility gives InternationalStaff.net the ability to control prices, service levels, and quality standards beyond the levels that individual one-time clients could expect—even at the same facilities. For clients that risk being lost or neglected at large offshore customer service centers, InternationalStaff.net can help ensure that outsourcing programs are implemented successfully.

We provide the following assistance:

InternationalStaff.net provides services for the complete lifecycle of outsourcing projects, as appropriate, in the following four stages:

Placement

Ramp up

Quality assurance and implementation assistance

Exit assistance

Placement

Rapid facility prescreening and capacity assessment
Prescreening of management and staff capabilities, physical infrastructure, technical performance reliability, and data security protections
Scoping out requirements of and the limits of projects, preparing workplans, and writing The development of scopes of work (SOWs)
Service agreement preparation
Price negotiation and development of cost control measures
Development of exit strategies and plans

Ramp Up

Personnel screening, vetting, and selection
Training and institution building
Scheduling
Management of pilot programs and initial program testing—which can done at multiple facilities simultaneously
Script preparation and improvement
Data security planning, security auditing, and full time security oversight
Development of incentive schemes for contract facilities and their staff
Assistance to expatriate staff (from the client’s organization) who come offshore to assist in training and ramp up

Quality Assurance and Implementation Assistance

Quality assurance plan development and implementation
Onsite and remote performance monitoring
Logistics and hospitality assistance for staff from the client organization who providing on-site process migration assistance, as required
Exit strategies and transition assistance

Exit Assistance

Arrangement of gradual ramp down and assisted handoffs of customer support programs
Transition assistance
Reconciliation and auditing of final invoices
Onsite destruction of sensitive information at outsourcing facilities (hard drive wiping, etc.)
Termination discussions with managers and if appropriate, staff interviews
Public relations assistance

See our article ‘How to Outsource’